HOW MUCH DOES SHIPPING COST?
When you make your order, the freight will be added to your purchase based on your postcode and order weight.
New Plymouth District: 0-25kg $5.00
North Island: 0-5kg $11.50 | 5-10kg $15.50 | 10-25kg $20.00
South Island: 0-5kg $25.00 | 5-10kg $35.00 | 10-25kg $50.00
$8.50 surcharge for Rural Delivery **Please be aware that we are unable to ship chilled products to rural addresses
Please email us for orders over these limits first, and we will quote you a shipping rate.
It is the purchaser’s responsibility to ensure the delivery address and postcode are entered correctly. Any re-direction of orders due to an incorrect address or rural delivery surcharge will incur additional fees, payable by the purchaser before goods are sent.
DO YOU SHIP CHILLED & FROZEN GOODS?
We are pleased to provide overnight service for chilled goods. However, please note that frozen foods can only be obtained through our convenient click-and-collect option.
Our website clearly states when adding frozen goods to your cart that they are only available for click-and-collect customers. If you choose this option yet expect the goods to be delivered, a 3% handling fee will be deducted from your refund.
Please note that we are unable to ship chilled products to rural addresses. We encourage you to contact us to explore potential alternatives.
CLICK AND COLLECT
Orders made on this website are only available for collection from our New Plymouth store situated at 322 Devon Steet East, New Plymouth.
At the checkout, choose "yes" to Collect in-store. After filling in your billing address, please leave a message to notify us of your preferred collection time/day.
If left blank, your order will be ready by 10:00 am the next business day. Please remember we are closed Sundays and public holidays.
We will be sure to email you when your order is ready.
Thanks for supporting local.
WHEN WILL I RECEIVE MY ORDER?
Orders are dispatched from our New Plymouth warehouse daily (except Saturday & Sunday – these orders will be packed and sent on Monday). We will endeavour to send orders out within one working day from the order receipt.
Our chosen courier provider is Aramex, and we rely on their delivery times. They generally provide an overnight service to the Taranaki region, but rural deliveries may take an additional two working days.
We cannot deliver to PO Boxes or courier depots. Please provide a physical address.
HOW DO I TRACK MY ORDER?
We use your email to send you a tracking number with the shipping confirmation. You can track your order by clicking on the tracking number link.
WHAT IF I AM NOT AT HOME TO RECEIVE THE ORDER?
Please let us know where you would like your order left at the checkout by entering instructions in the notes area of the checkout page.
If you live in an apartment or unit block, let us know the number of a neighbour that can allow the driver in so that we can leave your order outside your door. Alternatively, you can give us instructions to deliver to a nearby office.
If you don’t include any delivery instructions at checkout, are not home when your order is delivered, or do not answer the door, our driver will leave your box in the safest place at or near the front door.
Please make a note in the Note section at check-out if you would like to physically sign for your package. We will ensure the driver does not leave your order until it has been signed. Please keep in mind that if you request this service and no one is home to sign for the order, we cannot take responsibility for any items that have perished due to being returned to the courier depot.
We do not advise leaving your order outdoors for prolonged periods.
Please note that we are not responsible for the loss or damage of your delivery and goods once they have been delivered to your address.
WHAT HAPPENS IF THE PRODUCT I ORDER IS OUT OF STOCK?
Our team does our best to ensure our website reflects the products in stock. However, stock levels are constantly changing, and suppliers may experience unforeseen delays, so the product you ordered may not be available.
In this case, we will contact you and offer an alternative or a refund on that product or ask you if you wish to wait for your order to be sent once the product is received. We apologise if this happens and appreciate your understanding.