Returns & Exchanges
We pride ourselves on selling the highest quality natural products and love getting feedback from our happy customers. If you're not completely satisfied with our products, please let us know.
Please choose carefully as we will not offer a refund if you have changed your mind or ordered the incorrect products.
We offer a replacement product or a full refund (including postage) if you receive a defective product.
Refunds are processed within four weeks of the return of the defective product, though in many cases, refunds will be processed more quickly. If you need to return an item, please contact us by email at info@Ottimotaranaki.co.nz. or phone (06) 769 5076