Frequently Asked Questions

How is freight calculated?

You can find detailed information on our freight calculations on our dedicated page. Simply follow the link in the footer of any page, or click here to learn more.

Some products are showing as sold out. When will they be back in stock?

Restocking timelines can be tricky to predict due to supplier challenges, international shipping delays, and seasonal availability. If you're looking for a specific item, feel free to reach out to us by email or phone the store (06) 769 5076, and we’ll do our best to assist you

Why can’t frozen goods be delivered?

Shipping frozen goods nationwide is logistically challenging, as only a few carriers are equipped to handle such deliveries unless it's on a large scale. Unfortunately, this limits our ability to offer frozen goods delivery. 

Do you ship chilled goods?

Yes, we ship chilled goods nationwide. However, we’re unable to deliver to rural addresses due to the extended delivery times. Please note that we avoid dispatching chilled orders before weekends, so there may be a slight delay with your order.

What is your policy on best before dates and product freshness?

At Ottimo, we understand the importance of receiving products with adequate shelf life. While best before dates indicate the period during which a product is expected to be at its peak quality, they are not the same as expiry dates (use by dates). Many products remain safe to consume beyond this date, though there may be slight changes in taste, texture, or appearance.

We always strive to provide our customers with products that have sufficient best before dates. Our team carefully manages stock rotation to ensure you receive fresh and high-quality items. However, if you have specific concerns about the best before date of a product you’re interested in, we encourage you to reach out to us before placing your order. We’re happy to check and provide you with the most up-to-date information available.

Your satisfaction is our priority, and we appreciate your trust in us for your shopping needs.

For any enquiries, feel free to contact our customer service team.