Delivery Information

Shipping & Delivery Information

We ship New Zealand wide and offer Click & Collect from our Devon Street store. Here's everything you need to know before you order.

How much does shipping cost?

Delivery Area	Shipping Rate
Local Delivery – within 10km	$6.00 / FREE $100+
North Island Urban	$12.99
North Island Rural	$19.99
South Island Urban	$13.99
South Island Rural	$29.99

Local Delivery

Live within 10km of Ottimo? Local delivery is just $6, or FREE on orders of $100 or more.

Order before 11am Monday–Friday for same-day delivery. Orders placed after 11am will be delivered the next business day.

Your shipping rate is automatically applied at checkout based on your delivery address. Please double-check your delivery address before placing your order. Additional courier charges resulting from an incorrect address or rural classification may be payable before dispatch.

Chilled & Frozen

We offer an overnight courier service for chilled goods — but please note we can't ship chilled items to rural addresses. Get in touch and we'll help find an alternative.

Frozen products are available for Click & Collect only. This is clearly noted when adding frozen items to your cart. If frozen goods are ordered expecting delivery, a 3% handling fee will be deducted from any refund.

Click & Collect

Order online and collect from our store at 322 Devon Street East, New Plymouth — it's free and ready fast.

Select Collect in-store at checkout and leave a note with your preferred collection day and time. If no time is specified, your order will be ready by 10am the next business day.

We'll send you an email as soon as it's ready. Please note we're closed Sundays and public holidays.

Frequently Asked Questions

Orders are packed and dispatched daily, Monday to Friday. Orders placed on weekends will be sent the following Monday. We aim to dispatch within one business day of receiving your order.

We shipping partners provide overnight delivery to most of Taranaki. Rural deliveries may take an additional one to two working days. Please note we're unable to deliver to PO Boxes or courier depots — a physical address is required.

Once your order is on its way, we'll send a shipping confirmation email with your Aramex tracking number. Click the link to follow your parcel in real time.

Leave delivery instructions in the notes section at checkout — a safe drop spot, a neighbour's unit number, or a nearby office works well.

If no instructions are provided and no one is home, our driver will leave your order in the safest available spot near the front door. If you'd like a signature required, note this at checkout — but please be aware that if no one is home to sign, we can't be responsible for any perishable items returned to the depot.

We don't recommend leaving your order outdoors for extended periods, particularly in warm weather.

We do our best to keep stock levels accurate, but supply can change quickly. If something in your order isn't available, we'll be in touch to offer an alternative, a refund on that item, or the option to wait until it's back in stock. We appreciate your patience when this happens.