Shipping policy
Shipping & Delivery Information
We ship New Zealand wide and offer Click & Collect from our Devon Street store. Here's everything you need to know before you order.
How much does shipping cost?
Freight is calculated at checkout based on your postcode and order weight.
New Plymouth District: $6.00 (up to 25kg)
North Island: 0–5kg $13.00 | 5–10kg $17.00 | 10–25kg $22.00
South Island: 0–5kg $20.00 | 5–10kg $30.00 | 10–25kg $40.00
Rural surcharge: +$8.50 (North and South Island)
For orders over 25kg, please contact us and we'll quote you a rate. Please double-check your delivery address — any redirections due to an incorrect address or rural surcharge will incur additional fees payable before dispatch.
Chilled & Frozen
We offer an overnight courier service for chilled goods. Please note we can't ship chilled items to rural addresses — contact us and we'll help find an alternative.
Frozen products are available for Click & Collect only. This is clearly noted when adding frozen items to your cart. If frozen goods are ordered expecting delivery, a 3% handling fee will be deducted from any refund.
Click & Collect
Order online and collect for free from our store at 322 Devon Street East, New Plymouth.
Select Collect in-store at checkout and leave a note with your preferred collection day and time. If no time is specified, your order will be ready by 10am the next business day. We'll email you as soon as it's ready. Please note we're closed Sundays and public holidays.
When will my order arrive?
Orders are packed and dispatched Monday to Friday. Weekend orders are sent the following Monday. We aim to dispatch within one business day of receiving your order.
We ship with Aramex, who provide overnight delivery to most of Taranaki. Rural deliveries may take an additional one to two working days. We're unable to deliver to PO Boxes or courier depots — a physical address is required.
How do I track my order?
Once your order is on its way, we'll send a shipping confirmation email with your Aramex tracking number. Click the link to follow your parcel in real time.
What if I'm not home?
Leave delivery instructions in the notes section at checkout. If no instructions are provided and no one is home, our driver will leave your order in the safest spot near the front door. If you'd like a signature required, note this at checkout — please be aware that if no one is home to sign, we can't be responsible for perishable items returned to the depot. We don't recommend leaving your order outdoors for extended periods.
What if something I ordered is out of stock?
We do our best to keep stock levels accurate, but supply can change quickly. If something isn't available, we'll be in touch to offer an alternative, a refund on that item, or the option to wait until it's back in stock. We appreciate your patience.